Refund Policy

Effective Date: March 2023

At ALLSTAR SERVICE SOLUTIONS LLC, we are committed to providing high-quality IT solutions and exceptional service. We understand that circumstances may arise where a refund is necessary. This policy outlines the conditions under which refunds are granted for our IT services, security camera installations, website development, and other technology solutions.

1. Service Cancellation & Refund Eligibility

Refund eligibility depends on the stage of service completion:

A. IT Services (Computer Repair, Network Setup, IT Support, Smart Home Integration, etc.)

• Before Service Begins – If you cancel at least 48 hours before the scheduled service, you are eligible for a full refund.

• After Service Has Started – If cancellation occurs after work has begun, a partial refund may be issued based on the percentage of work completed and any costs incurred.

• Completed Services – No refunds will be provided once the service is fully rendered unless there is a proven defect or failure in service delivery.

B. Security Camera Installation

• Before Installation Begins – A full refund will be issued if cancellation occurs at least 72 hours before the scheduled installation.

• After Equipment Purchase or Installation Begins – If materials have been purchased or installation has started, refunds will be issued minus the cost of materials and labor already provided.

• Completed Installations – Once installation is completed, no refunds will be granted. However, we offer technical support and troubleshooting if you experience any issues.

C. Website Design & Development

• Project Deposits – Website design projects require an upfront deposit (non-refundable) to secure services.

• Cancellation During Development – A partial refund may be considered based on the amount of work completed at the time of cancellation.

• Completed Projects – Once the final website has been delivered and approved, no refunds will be issued.

D. Monthly Service Plans or Maintenance Agreements

• Clients who subscribe to ongoing IT support, website maintenance, or security monitoring plans may cancel at any time.

• Refunds for prepaid services will be prorated based on the remaining unused service period, except when cancellation occurs within the last 7 days of a billing cycle.

2. Exceptions & Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Emergency & Same-Day IT Services – Due to immediate response and labor involved.

• Custom Software & Website Development – Once final approval is received from the client.

• Licensing Fees or Third-Party Services – Any costs associated with software, hosting, domain registration, or third-party services are non-refundable.

• Training & Consulting Services – If consulting sessions or training have already been provided.

3. Refund Processing

• Approved refunds will be processed within 7-10 business days to the original payment method.

• Clients requesting a refund must submit a written request via email to:

📧 johnny4091@thfpa.net

• Refunds will not be granted for service dissatisfaction if the issue could have been resolved through our technical support team.

4. Service Guarantees & Issue Resolution

We stand by the quality of our services. If you encounter an issue with our work, we encourage you to contact us for troubleshooting and support before requesting a refund. We are committed to resolving any service-related concerns promptly.

5. Contact Us

For refund requests or service-related concerns, please reach out to us:

📧 Email: johnny4091@thfpa.net

📍 Address: Hernando, MS

By using our services, you acknowledge that you have read and agreed to this Refund Policy.